• Orders are packed and shipped within 2 – 3 working days after payment is confirmed.
  
• Local (Singapore): sent via SingPost mail.
  
• International: shipped via SingPost Air Mail (with tracking by default).
  
• Delivery times vary depending on your country’s customs and postal network.
  
  
  
  Estimated delivery times:
• Singapore: 3 – 5 business days
  
• Asia: 5 – 10 business days
  
• Australia, United States & Canada: 6 – 12 business days
  
• South America, Africa & Middle East: 10–15 business days
  

⚠️ Please note: We are not responsible for delays, lost, or damaged mail. No refunds will be issued for these cases.

• Pre-order items are usually offered at a lower price compared to retail.
  
• If you order pre-order items together with in-stock products, everything will be shipped together once the pre-order is ready!
  
• Estimated timelines will be provided on the product listing.

• Due to the updated VAT regulations, we currently do not ship to EU/UK.
  
• EU/UK customers: please look out for alternative platforms (e.g., Etsy) in the future!

• As a small shop, we are not able to accept returns or exchanges. However, if there are issues with your order, please contact us — we’ll do our best to work something out.